Shipping Information

We ship worldwide via Royal Mail. We aim to process and ship all orders within 1 to 3 working days with an additional day for personalised products.

Costs & Time Estimations:
UK 2nd Class: £1.99 per order (3 - 5 working days)
UK 1st Class: £2.99 per order (1 - 3 working days)
International Standard (No Tracking): £5.50 per order (10 - 30 working days)
International Tracked: £9.99 per order (10 - 30 working days) 

Free UK standard 2nd class shipping on all over £30 - Use code: FREESHIPPING

Working days do not include weekends or holidays. Shipping fee's are added at the end of your checkout process. 

Delays
All estimated delivery times are those supplied by Royal Mail and that once shipped packages can sometimes be delayed in transit by exceptional circumstances like customs delays, weather, etc. but these are rare occurrences. Royal Mail states an item is not lost until 10 working days (UK) and 30 working days (International) have passed from the due date as orders can still be delivered within that time. 

If your order seems to be delayed and exceeds the time estimations above only then contact us at: contact@talkandtell.co. In the extremely rare case that a package is lost we will work with you to replace it, once a sufficient amount of time has passed to rule out any delays.

Customs & Duty
Please be aware it is the responsibility of the customer to cover customs and import duties charges on packages (particularly those of a greater value).

Wrong or Incomplete Delivery Address
It is extremely important the correct full address is submitted on your order, if that information happens to be incorrect you must contact us immediately before the order is dispatched as after this we are unable to make any changes. We are unable to refund or replace your order if it gets lost, however all our parcels include a returns address so if the order is eventually returned to us at that point we can either issue you with a refund (minus the postage) or you can repurchase postage for us to post your order again with an updated address.

You’ve already answered lots of questions here that might already answer yours: FAQ Page

If you have any other enquires, get it touch at: contact@talkandtell.co