FAQs

  • We sure do, we ship worldwide! All details can be found on our shipping information page.

  • Well that all depends on where you live and the postage option you have selected. UK first class orders we estimate 1-3 working days, UK second class we estimate 3-5 working days. International orders we estimate 10-30 working days. Note: only working days are counted, this does not include weekends or holidays.

  • If your order still hasn't arrived after the estimated time from the shipment date (you'll receive a shipment email), you can contact us at contact@talkandtell.co and we can look into it further for you. Note: International orders can sometimes get delayed in transit by customs delays, exceptional circumstances etc.

  • We currently only offer tracked shipping for international orders, this option must be selected during the checkout process. Once we have shipped your order you'll receive a shipment confirmation email with your tracking number that can be used to track your order here: https://www.royalmail.com/track-your-item

  • Once you have placed an order with us, you should instantly receive an email confirmation to the email address you provided. If for some reason you did not receive this email (please check your spam folder) or you entered the incorrect email address by mistake, please email contact@talkandtell.co and we can get it resent to you.

  • No, unfortunately once an order has been placed we can’t cancel it this is because we usually start processing it immediately and sometimes it may be dispatched within an hour of being placed. You’ll need to wait for your order to arrive to you and then return any unwanted items.

  • Custom or import charges are charged once an item has arrived in its destination country. Unfortunately we have no control over what these charges are, as Import and Custom policies vary from country to country. We recommend that you find out what these charges may be before you place your order. Custom or import charges are not applicable for UK orders.

  • Please see our returns policy information page for all the details.

  • Unfortunately postage costs will only be refunded if your product is faulty or damaged.

  • We never take more of your money than we are suppose to. Talk & Tell is a UK based brand so all transactions and all prices are listed on our website are in GBP (£). If you are placing an order outside of the UK that uses a currency other than GBP the amount displayed on your bank statement will be in your own currency. We recommend using an online currency converter to check the estimated amount before placing your order.

  • Well that all depends on which particular phone case you are looking at. All our cases have a full description on the product page that will tell you exactly what they are made from as it varies from one phone case to another.

  • Indeed they do! We've got all sides covered with cut out's for your charging cable, aux, and silent mode switch. For the rest of your buttons the case is specially crafted so you can still have perfect use of them while still being protected.

  • Yes they are! The cases are slightly raised over the edge so if you put it screen down the screen does not touch the surface to help protect it.

  • Our skins are made from a premium vinyl material that's like a sticker. They offer a minimalist form of protection from scratches to your MacBook without the added bulk, not to mention they make your MacBook look super stylish.

  • Simply click the Apple logo in the top left corner of your screen, then select About This Mac, there you should find your MacBook model and year and you’ll find the model A**** number on the bottom of your device. Still struggling then use our guide to help you further.

  • This is dependant on the MacBook model you have, certain MacBooks require these cutouts to ensure a perfect fit of your skin. The outer edges of some MacBooks are rounded these cutouts are there to ensure your skin lays flat, without these cutouts the skin would wrinkle at the corner which may lead to your skin lifting off. These cutouts help to prolong the life of your skin.

  • You can email us anytime at contact@talkandtell.co